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  • What can I do if the ‘Error Message: Illegal Input’ displayed?

    This message will only show up when the Stream setting is exceeding the setting range. Parameter setting ranges - as detailed in the instruction manual.

  • Why my set-top box/Digital TV only scan to 1 channel when in cascade mode?

    Please check your LCN, Service ID and Program ID set to different number.  Some Television can be only scan by Service ID. 

  • What should I do if screen pixelated?

    The pixilation occurs when video bit rate is too high. Please follow the recommended bit rate in Appendix of the instruction manual to avoid screen pixelated. 

  • What safety certification and report does Hoatech provide?

    CE and FCC certifications are usually available for OEM products. 

  • What are the most common used Fiber Connector Type?

    LC, SC, ST, FC, MTRJ, FJ Connectors

  • What’s the difference between single mode and multi-mode fiber?
    The optical core in a single mode cable is 9µm and the optical core in a modern multimode cable is 50µm, though older fiber cables (specifically OM1 rated cables) features a 62.5µm core. 
  • What safety certification and report does Hoatech provide?

    CE and FCC certifications are usually available for OEM products. 

  • What should I do if screen pixelated?

    The pixilation occurs when video bit rate is too high. Please follow the recommended bit rate in Appendix of the instruction manual to avoid screen pixelated. 

  • Why my set-top box/Digital TV only scan to 1 channel when in cascade mode?

    Please check your LCN, Service ID and Program ID set to different number.  Some Television can be only scan by Service ID. 

  • What can I do if the ‘Error Message: Illegal Input’ displayed?

    This message will only show up when the Stream setting is exceeding the setting range. Parameter setting ranges - as detailed in the instruction manual.